Refund policy
At RoInfoStore, we want you to be happy with your order. Because our products ship directly from our suppliers, we do not accept returns or exchanges for change of mind, incorrect size or color selection, or items no longer wanted.
Damaged, Defective, or Wrong Items If your order arrives damaged, defective, or is not the item you ordered, we'll make it right. Please contact us within 14 days of delivery at roinfostore@yahoo.com and include:
- Your order number
- A clear photo of the item and any damage or defect
- A brief description of the problem
Once we review your request, we will send you either a replacement or a full refund to your original payment method. You will not need to send the item back.
Lost or Undelivered Orders If your tracking shows no updates for an extended period, or your order has not arrived within the estimated delivery window, please contact us and we'll help locate it or arrange a replacement or refund.
Order Cancellations Orders can be canceled within 24 hours of purchase, as long as they have not yet shipped.
Questions Contact us anytime at roinfostore@yahoo.com.